Accessibility Statement

1. Our commitment

Automate Global Inc. is committed to providing an accessible digital experience for all users, including those with disabilities. We work to meet or exceed the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards Regulation (IASR), and to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the W3C.

2. Standards we follow

Our target conformance for automateglobal.ca is WCAG 2.1 Level AA. This includes:

• Perceivable content: appropriate colour contrast, text alternatives for non-text content, captions and transcripts for multimedia where provided.
• Operable interface: full keyboard navigation, visible focus indicators, no content that causes seizures, clear navigation structure.
• Understandable content: readable text, predictable interface behaviour, input assistance where forms are present.
• Robust compatibility: valid, semantic HTML markup compatible with current and future assistive technologies.

3. Accessibility features

This site is built with the following accessibility features in mind:

• Semantic HTML throughout so screen readers can parse content structure correctly.
• Keyboard navigation: all interactive elements are reachable and operable using Tab, Shift+Tab, Enter, Space, and Escape keys.
• Visible focus indicators on all interactive elements.
• Colour contrast meeting or exceeding WCAG AA ratios for text and interactive controls.
• Scalable text that remains readable when zoomed up to 200%.
• Reduced motion: animations and transitions respect the prefers-reduced-motion operating system setting.
• Alt text on meaningful images; decorative images are marked as such.
• ARIA labels on interactive controls (menus, dialogs, chat widget) for screen reader clarity.

4. Known limitations

We publish this statement in good faith and acknowledge that no large website is perfectly accessible. Current known limitations we are actively working to address:

• Some decorative photographic content on service pages may lack extended descriptions.
• The chat widget is keyboard-navigable but may require future refinement for complex screen reader workflows.

If you encounter any barrier not listed above, please let us know (see Feedback below).

5. Feedback and alternate formats

We welcome feedback on the accessibility of automateglobal.ca. If you encounter a barrier using this site, or need information from this site in an alternate format (large print, plain text, accessible PDF, or by audio), please contact us. We aim to respond to accessibility requests within 5 business days.

6. Assessment approach

We assess accessibility through a combination of automated testing tools (axe, Lighthouse), manual keyboard navigation, and screen reader testing (VoiceOver on macOS, NVDA on Windows). We also incorporate accessibility review into our content and design process so new pages meet the same bar as existing ones.

7. Multi-year accessibility plan

Under AODA's IASR, we maintain a multi-year accessibility plan covering our policies, training, and the removal of accessibility barriers across our digital properties. The plan is reviewed annually. A copy is available on request from [email protected].

8. Legal recourse

If you believe we have not adequately responded to an accessibility concern, you may file a complaint with the Accessibility Directorate of Ontario or contact the Ontario Human Rights Commission.

9. Updates to this statement

We update this statement when our accessibility practices change, when we identify new barriers, or at least annually. The "Last updated" date at the top reflects the most recent revision.