STIR/SHAKEN caller-ID authentication, CRTC-compliant E911 routing, bilingual provisioning, and multi-carrier failover across Bell, Rogers, Telus, and the Canadian wholesale market. SIP that passes a Canadian audit.
Buy a generic SIP service and you get US infrastructure, US call signalling conventions, US regulatory assumptions, and a vague promise that "it works for Canadian businesses too." Then STIR/SHAKEN came into force, and E911 obligations tightened under CRTC 2019-66, and suddenly the generic trunk is quietly non-compliant in ways that only surface during an audit or an incident.
Canadian SIP trunking is a different thing. It respects CRTC rules on caller-ID authentication, meaning every outbound call carries a STIR/SHAKEN attestation signed by a certified Canadian carrier. It handles E911 the way Canadian regulators actually require, with provincial PSAP routing and address validation that catches the moving-office case most providers miss. It supports bilingual provisioning because Quebec exists and your Quebec customers deserve French prompts.
We trunk exclusively through Canadian carriers (Bell, Rogers, Telus, Thinktel, Fibernetics, VoIP.ms Canadian side) with Canadian backhaul and no US routing. For organizations subject to PIPEDA, provincial privacy laws, or sector-specific residency requirements, this is the difference between "we think we are compliant" and "here is the audit trail."
Four regulatory areas where generic SIP services fall short of Canadian requirements. Each of these is table stakes for us, not an upgrade tier.
Since November 2021, Canadian carriers must authenticate caller-ID on IP-originated calls using the STIR/SHAKEN framework. We sign every outbound call with A-level attestation (full verification of originator and number), which is the only level that avoids degraded delivery to receivers that filter B and C attested traffic.
CRTC rules require that nomadic VoIP services route 911 calls to the correct provincial PSAP (Public Safety Answering Point) based on the caller's current registered address, with address validation and update workflows for moving endpoints. We map every DID to its PSAP, validate addresses on provisioning, and send CRTC-compliant E911 location data on every 911 call.
Call signalling, media relay, call detail records, and recordings all stay on Canadian infrastructure operated by Canadian providers. No US backhaul for any part of the call path, no data processing agreements with US-based cloud providers for voice data. The data-residency commitment is contractual and auditable, not a marketing claim.
Default IVR prompts, voicemail greetings, failure announcements, and admin interfaces available in English and Canadian French. Portals bilingual by default. Support staff reachable in both official languages during business hours. For organizations operating in Quebec or serving francophone customers, this is a basic requirement that most generic providers treat as premium.
Every feature is implemented, verified against CRTC rules, and documented during delivery. No "compliant with Canadian regulations" asterisks pointing to US fine print.
The core SIP service with Canadian number inventory, porting workflow, and multi-province DID allocation.
STIR/SHAKEN, E911, data residency, bilingual provisioning. The regulatory layer baked into the service, not sold as add-ons.
Multi-carrier failover, least-cost routing across Canadian trunks, real-time monitoring, and the fraud controls that stop SIP toll fraud before it hurts.
Not every Canadian business needs Canadian-specific SIP. These are the situations where it is the right call.
Your sector requires that customer data (including voice recordings and call metadata) stay in Canada and be handled under Canadian privacy law. Generic SIP providers cannot give you a defensible answer. We can, with the architecture diagram, the DPA, and the audit trail.
Bilingual service is a basic expectation in Quebec, not a premium feature. Our default prompts, portals, voicemail greetings, and support staff are available in Canadian French. For businesses subject to Bill 96 or operating under language rules, this is a compliance item, not a nice-to-have.
Receiver networks increasingly down-rank calls with B or C attestation, which is what most generic SIP providers deliver. A-level attestation requires the signing carrier to be able to verify both the originator and the number. We sign A by default on numbers we provision, which keeps your deliverability high.
Your business has offices or customers in multiple provinces, and you need local numbers in each. Multi-province DID planning, E911 routing to the correct provincial PSAP, provincial calling hours for outbound campaigns, and bilingual service everywhere Quebec touches, all handled as part of the base engagement.
Same process shape as our general SIP engagement, with Canadian regulatory items baked into every phase instead of bolted on at the end.
Current trunk inventory, attestation status, E911 posture, data-residency gaps, and bilingual readiness. Deliverable is a Canadian-compliance scorecard, not a sales deck.
Canadian trunks provisioned, DIDs allocated and PSAP-mapped, STIR/SHAKEN signing configured, E911 addresses validated, bilingual prompts recorded if needed.
Number porting from current provider in batches by location or department, with E911 re-registration and address validation per batch. CRTC-compliant port notifications.
Real-time monitoring of trunk health, attestation delivery, E911 PSAP connectivity, and MOS. Monthly compliance reports suitable for CRTC or sector-regulator review.
We hold direct SIP relationships with the Canadian carriers who matter, so your calls stay on Canadian infrastructure from origination to destination.
Direct answers to the six questions we hear most often about Canadian SIP specifically.
Thirty minutes with a practitioner, not a sales rep. We will scope your current SIP posture against Canadian regulatory requirements and show you honestly where the gaps are.