Fully managed cloud calling infrastructure with Canadian data residency, multi-region failover, auto-scaling, and SLA-backed uptime. All the control of an on-prem PBX, none of the hardware headache.
Most "cloud PBX" offerings are a thin management layer sitting on top of AWS or Azure in the US. When you ask where your call data lives, you get a careful answer about data processing agreements and a vague gesture at Canadian endpoints. For regulated industries, finance, healthcare, legal, government, that is not a defensible answer.
We host cloud calling infrastructure in Canadian data centres, operated by Canadian providers, under Canadian privacy law. Toronto primary, Montreal secondary, Vancouver tertiary. Replication is cross-region but never cross-border. Recordings, call detail records, voicemails, every byte stays in Canada and the data-residency receipts are auditable.
The platform underneath is purpose-built for voice workloads, not generic cloud compute. SIP timing, codec negotiation, media relay, and failover orchestration are engineered end-to-end rather than cobbled from AWS primitives. You get the elasticity of cloud without the voice-quality compromises that come from running SIP on infrastructure that was built for HTTP.
Every feature below is managed on your behalf: deployment, monitoring, patching, backup, failover, and the 2 a.m. incident response. You use the service, we run the infrastructure.
The compute, storage, and network your PBX runs on. Canadian data centres, voice-optimized hypervisors, dedicated media gateways.
Health-checked instances, automatic failover, backup and restore, DDoS protection. The system that keeps your calls up when something goes wrong somewhere.
Admin portal, usage reporting, call-quality monitoring (MOS), audit logs, API access. Everything you need to run the service without logging a ticket.
Not every business needs managed cloud calling. These are the situations where the maths actually works out in your favour.
Every new office currently needs a PBX appliance shipped, racked, cabled, and provisioned on-site. With cloud calling, a new site is a VLAN, a phone registration, and a 20-minute remote configuration. The capex per site drops to zero and the time-to-live drops from weeks to hours.
Your compliance team or regulator requires that call data, recordings, and metadata never leave Canada. Most "cloud PBX" providers cannot give you that guarantee in writing. We can, with the data processing agreement, the architecture diagram, and the auditor-ready documentation to prove it.
Your current on-prem PBX is approaching end-of-life and the replacement quote is six figures. Cloud calling converts that capex into opex, eliminates the hardware refresh cycle, and includes patching, backup, and 24/7 monitoring in the monthly fee. The budget predictability alone is often the win.
Your current PBX lives in a closet in head office. When head office loses power, every site loses phones. Cloud calling with multi-region failover means a regional outage is a 30-second blip, not a day-long incident. For businesses where phones are revenue, this is the cheapest insurance you can buy.
SLAs are only meaningful if they come with service credits that hurt the provider when they are breached. Ours do.
Monthly uptime commitment with service credits for every hour of unplanned downtime.
Automatic region failover completes in under 30 seconds, no mid-call drops.
Priority 1 incidents acknowledged in 15 minutes, 24/7/365, by a human engineer.
Call-quality MOS score maintained above 4.3, measured on every connected call.
Migrating voice from on-prem to cloud is the kind of project that can go very badly very quickly. We design the engagement so your old PBX keeps running until the new one is verified working for every user.
Current-state audit of your voice environment, capacity sizing, region selection, network path analysis. Deliverable is an architecture diagram and migration runbook.
Cloud infrastructure stood up, PBX instance deployed, SIP trunks connected, admin portal access configured. Your current environment keeps running untouched.
Pilot group of users moved to the cloud instance in parallel with on-prem. Call-quality validated, failover tested, feature parity confirmed. Go/no-go decision before full cutover.
Full migration in planned batches by site or department. Old environment stays warm for 30 days as fallback. Managed operations hand-off and runbook delivery close the engagement.
Direct answers to the six questions we hear in nearly every cloud calling conversation.
Thirty minutes with a practitioner, not a sales rep. We will scope your current environment, model it against our cloud calling architecture, and come back with a sized quote and migration plan.